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Service Testimonials

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4/09/2018

Jann A
Porirua
What brilliant service! And so simple to set up - watches your video. Works so well.

Many thanks
Jann

27/08/2018

Fraser
Auckland
I came in a few weeks ago and purchased an hdmi converter, speaker selector and the below Definitive Technology ceiling speakers. Our renovations are nearly completed and I installed these speakers last night.

Wow, these speakers are something else. I have one in the kitchen and one in the living room (I also have Klipsch in-wall in the lounge). The sound they produce is excellent!

I'll be hoping to pop in this Saturday as I need to look at sub options.

Cheers
Fraser

2/08/2018

Justin B.
Cambridge
You guys are awesome to deal with, I have recommended you to loads of people.

25/07/2018

Aaron S.
Auckland
Thank you for the outstanding service

25/07/2018

Alan A.
Auckland
Thanks for providing all the information that I needed, Yep I followed your instruction and it went seemless. So now the player got a new Firmware and it is running perfectly fine again.
Thank you so much for giving me the 1st class customer service and a very positive customer experience.

Surely I will see you guys again for my next purchase.

21/07/2018

Steve S.
Auckland
Hi there,

I just wanted to thank you for the phone call advising of the shipment arrival on Friday.

It is great customer service and was very much appreciated.

5/07/2018

Fraser W.
Whangarei
The guys from Rapallo were great help they understood what i wanted and the budget i had and showed me the receiver that would work for me, will be back there again.

12/06/2018

Nyarie R.
Palmerston North
Thank you so much for prompt action on this order – delivered already this morning. I could not get these batteries anywhere in town so will be happy to pass your details on to anyone who needs them. Thanks again

29/05/2018

Marshall O.
Featherston south
Our AVR amp stopped outputting sound. Once contacted Deano acted quickly to organise the repair.

Once the unit was inspected the repairer informed us that a replacement part had to be imported from Japan and the expected repair job 2 - 3 weeks.

The repair company offered a replacement amp for the duration which my family and I appreciate very much indeed. That's going above and beyond I reckon.

Thank you Deano for all your after sales support, the AVR amp is back where it belongs and performing beautifully.

22/05/2018

Stephen M.
Whangarei
got the new remote extender. Hooked it up and wow, works awesome just like I am in the same room as the decoder.
Thanks for the follow up and eventual resolution. Best way to do business, the only way actually.
From unhappy customer to customer for life. Well done.

22/05/2018

Trevor H
Auckland
Great service and very pleased with the sound bar. See you next year for the stereo.

17/05/2018

Les P.
Auckland
Firstly thanks for the demo and the great customer service.
Has given me lots to think about.
Was really impressed with the sb-1000 performance.

30/04/2018

Roy H.
Auckland
Thanks for the prompt service it's taken two days change over two racks of gear so i'm now burning in and running in and all is good.

12/04/2018

Ray M
Blenheim
Just to let you know all up and running, gear is fantastic - very impressed with picture quality that the projector & screen produce, have had a few comments from people 'wow didn't know you could get a picture like that off a projector'.

11/04/2018

Mark S.
Wellington
The speakers arrived... awesome n thanks again for the sale...

17/02/2018

Callum D.
Auckland
Mate,
These Klipsch speakers are f****n awesome. Thank you very much for your assistance.

I reckon vocals on these are better than $60k Linn’s!

Definitely worth the upgrade.

5/02/2018

Ariki P.
Auckland
Purchased a Perreaux VP3 Phono Pre from Rapallo. Got expert advice from Deano, a VP3 owner himself. The whole experience was perfect and Deanos knowledge of Vinyl is without peer. Item was delivered swiftly and Deano kept me up to date along the way. He even provided me with the correct dip switch settings to match my Turntable/Cartridge combo. Impressive service to say the least.

17/01/2018

Chris P.
Tauranga
The dual svs sb-2000 are in.
Tested them with the opening of "edge of tomorrow"
Bass so low it almost made you feel sick.
Needless to say I've been finding every bass track I can to put a smile on my face.
Many thanks

12/01/2018

Michael H
Christchurch
Got a great deal on a home theatre package, which made me very happy to begin with, but to still receive expert advice over the phone during set-up, was pure class and resulted in a great customer experience. Highly recommend.

6/01/2018

Steve H.
Karaka
Just to say many thanks for the quick dispatch of the Edwards turntable I ordered from you.
Exceedingly happy with the prompt service.
A great product at a better price!!

Thanks again and Happy New Year

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