About Us

All about us. Since 2005, Rapallo has been the friendly Kiwi company focusing on the sale and installation of quality Audio-Visual Products of the highest standards for a wide variety of budgets. We do what we do really well, to the point that we have become Auckland’s largest specialist AV Store (which we are very proud of) and most of our customers we almost know by name, as they come back time and time again.

Your “Rapallo” Experience

We understand that your experience and your needs are unique, . We believe it’s one customer, one experience at a time which is why we tailor our experience around you. In-depth information, the right advice, and always-available support are all here to make sure your needs are met. And because our customers actively promote our business to their friends and family, we instinctively understand that you are the most important aspect of our business.

We are, quite simply, awesome – but don’t take our word for it!

What makes Rapallo unique is the fact we’ve tailored our business to what our customers (yes we listen to you) want. We aim to provide you with all the assistance, advice and information you need to find a product that suits your budgets and needs.There are NO pushy sales techniques @ Rapallo. For our team it is about providing a solution that works with your vision, your budget and your requirements. We pay attention to every piece of customer feedback we receive and provide swift assistance where needed. Read what people are saying about Rapallo here>>

Meet the Team @ Rapallo.

All Rapallo staff are passionate people with excellent product knowledge, offering customer care that distinguishes us from other stores. Find out all a bout us. We have created a personal in store and online shopping experience that is nothing like the quick get-it-over-and-done-with sale. It’s fair to say that we are dedicated to providing you with an experience that meets your individual needs: whether it is a simple purchase or a complete design-purchase-and-installation package. Surely, that is why customers come back time and again.


General Manager & Product Specialist

Working in an AV environment is more than a life-long dream for me. Ask my friends and family, they will tell you I spend far too much money on high-end headphones, vinyl, turntables and speakers. (I know, there is no such a thing. Right?) 

With a Degree in Computer Science as well as extensive training in Applied Physics, the technical side of AV does not hold many secrets for me.

As a matter of fact, it gives me an ideal platform to constantly find ways of doing things smarter and adding value for our customers. I like to think of myself as a person of my word.

So it will be no surprise that, like all Rapallo staff, providing excellent customer service and honesty are values that I live by at all times.

Contact CJ on +6492744515 or cj@rapalloav.co.nz.


Sales & Product Specialist

“We can hear everything we measure, but we can’t measure everything we hear. Let your ears be your guide”

Amidst the complexities of electronics, room acoustics and product pairing it all boils down to what YOU enjoy hearing. A familiar strike of a snare drum, plucked strings of a guitar, or a soulful voice of a singer can bring you back to a memory or take your heart somewhere you want to be. This euphoric feeling of listening to beautiful sound is BLISS and addictive. A moment you should give yourself or share with someone close to you. Life can be frenetic, and at times what you need is to take things slowly and pull yourself away.

I was captivated with music when i first heard my dad’s cassette stereo system, and when he taught me how to play the guitar when I was 11. In the past 5 years, I have experimented with various products, speaker placements, and room acoustics whilst building my own system.

Our massive range of products can be overwhelming, my role is to guide you, our customers, to carefully choose which products would best suit you. Something that you will personally enjoy and love for a long time.

Contact Bensan on +6492744515 or bensan@rapalloav.co.nz.


Commercial Sales Manager

Tokorua has joined Rapallo to manage and grow the commercial sales for Rapallo. We already have a list of established commercial partners we work with in the commercial and residential spaces, but it is growing so it requires a dedicated resource. Tokorua comes from a commercial sales background with experience in corporate sales in the Asia Pacific area. A great addition to our expanding team.

Contact Tokorua on tokorua@rapalloav.co.nz.


Marketing / Managing Director

Great music or sound evokes emotion and memories. While visual media takes you on a journey that immerses you into another world or dimension. It is that journey that excites me.

Rapallo has proven time and time again that it delivers that experience to our raving fans, our customers, our friends and business partners.

With over 20yrs in brand, marketing & project management roles, is it my belief that the customers voice must be heard and understood from whoa to go, to enable us deliver a personalised experience each time.

At Rapallo, I manage that experience by leading our Design & Installations team, working with you (our customer) to deliver industry leading solutions for your home or office.

Outside of work I live in the tranquil area of Titirangi with my wife, our two kids and Marli the Border Collie. I’m a director of Rally New Zealand and also part of the team that manages the New Zealand Rally Championships.



Raquel joined Rapallo on a part-time basis to manage XERO and our accounts. Its great to have Raquel’s knowledge and support in this area as our growth has meant its more than the lads in the shop can manage now.

Contact Raquel on accounts@rapalloav.co.nz.

Our Installation Team

We also have an experienced team of installers, electricians, automation experts and home or business network specialists that we use for our larger (and sometimes smaller) projects. We select only the best project partners, as we have high expectations of them to deliver a full sight and sound experience.

Our team use suppliers that are specialists in:

  • Height Access
  • Interior Design
  • Cabinet Making
  • Painting & Stopping
  • Electrical & Cable Design

Sponsorship In The Community From Rapallo

| Jack Hansen


Representing New Zealand in Fencing at the 2024 Commonwealth Games. We are proud to support Jack on his journey with both marketing support and some sponsorship.

Find out more here: https://www.facebook.com/Jackhansenfencer



Customer support is very important to us. CJ, Bensan, Tokorua or Simon are on-hand for you via Phone, Online Chat, Email and Social Media. We're here to help, no matter if the question is big, or small!


We are 100% NZ owned, and our product specialists are here to help you with your questions. Or perhaps pop in & experience our Demo Rooms for the ultimate in "try-before-you-buy".


We have many Payment Options available to suit your needs. We have extensively tested our platforms to ensure ALL transactions are safe and secure, each and every day


For all online orders over $300 we offer you FREE shipping anywhere in New Zealand. Best brands, best service and now an unbeatable deal to get the products to you!