Since 2005, Rapallo is a friendly Kiwi company focusing on the sale and installation of quality Audio-Visual Products of the highest standards for a wide variety of budgets. We do what we do really well, to the point that we have become Auckland’s largest specialist AV Store (which we are very proud of).
The products we choose to offer to our customers are products we have tested and experienced for ourselves. We stand by the brands we represent as the best products available at this price point at this particular point in time. Not only that, we also support the products with the customer support to back them up when needed.
For you to be able to make an informed choice, we aim at having a wide range of products available on demo. However -especially for the bigger ticket items- we try to keep stock levels limited, so we can recommend the products that are the best solution for you, rather than push the items that need clearing from the back-room. It means you get a much fairer deal, however it can mean that you may have to wait a day or two before you will receive your item.
All Rapallo staff are passionate people with excellent product knowledge, offering customer care that distinguishes us from other stores. We have created a personal in store and online shopping experience that is nothing like the quick get-it-over-and-done-with sale. It’s fair to say that we are dedicated to providing you with an experience that meets your individual needs: whether it is a simple purchase or a complete design-purchase-and-installation package. Surely, that is why customers come back time and again.
Many of our customers call us to speak with us directly or pop in to see us at our demo room, But also many customers simply order from the online store for convenience.
We also offer installation services within the larger Auckland area if our customers require help with this.
We strive to give customers the individual attention and informed advice they can’t access elsewhere. The Rapallo staff pledge to our customers that we always get back. We answer every email and every question, big or small, and we aim to do it today, not next week. No way do we sell a product just to make money when we know there is an alternative or a solution that is better value for money.
We’d love to hear from you!
Bart Brichau - Managing Director
I live and breathe technology and ‘gadgets’. I know the excitement and anticipation of taking the next step in the development of your audiovisual project. To me, nothing beats the experience of watching a movie with mind-blowing visuals and the most perfect sound for the very first time. With the background I have from my degree in Electronical Engineering, 25 years work experience in sales management and customer service combined with a longstanding passion for audiovisual technology, I make it my personal mission to provide our customers an individualized experience second to none.
Deano Lambert - General Manager
Working in an AV environment is more than a life-long dream for me. Ask my wife and she will tell you I spend far too much money on high-end headphones, vinyl, turntables and speakers. (I know, there is no such a thing. Right?) With a Degree in Computer Science as well as extensive training in Applied Physics, the technical side of AV does not hold many secrets for me. As a matter of fact, it gives me an ideal platform to constantly find ways of doing things smarter and adding value for our customers. I like to think of myself as a man of my word and it will be no surprise that, like all Rapallo staff, providing excellent customer service and honesty are values that I live by at all times.
Mattie Belsack - Director Marketing and HR
Chances are, you won’t bump into me when you visit us in the Rapallo offices. I work in the background, taking care of all things that cover written communication at Rapallo; from the Facebook posts to the newsletters and the blogs. As a director, I strongly envision Rapallo as a company that goes beyond selling quality AV products, but also contributes to the New Zealand community of Home Theatre and Hi-fi passionates. I mean how much better is it to help people realise their audiovisual dreams and at the same time share the excitement and knowledge with each other?
Ben Shivas - Sales and Marketing Specialist
Anybody who knows me, knows I am a lover of music. I studied Music management at MAINZ (Music and Audio Institute of NZ) and play in a 4 piece alternate-rock band called Kindred Vice. I graduated as a Bachelor of Business at AUT and I am excited I can now work full-time at Rapallo. Working at Rapallo for me combines the opportunity to experience the ins and outs of a small business with my passion for music. Since I started working at Rapallo, I’ve experienced some of the most beautiful audio here in the Rapallo Lab. The amazing stuff that is out there… I’ve built up a desktop audio set up on a student budget and I’m constantly trying to see what I can do better (recently adding the Dragonfly DAC). I love gadgets and electronics, and you often find me reading the latest tech blogs.
James Zhang - AV Installation Service Professional
I am passionate about audio visual systems and home automation and I have extensive experience in electrical and home automation installations. I find a lot of pleasure in helping out customers with the realisation of their audiovisual dream, especially if they don’t have the time, confidence or knowledge to implement it themselves. I share with Bart a keen interest in the deployment of technology solutions for highly reliable and easy to operate home automation. A kiwi for over 16 years, I have a background in the electrical industry and I am currently a Registered Electrical Engineer and a Vector Approved Electrical Inspector.