Since 2005, Rapallo is a friendly Kiwi company focusing on the sale and installation of quality Audio-Visual Products of the highest standards for a wide variety of budgets. We do what we do really well, to the point that we have become Auckland’s largest specialist AV Store (which we are very proud of).
The products we choose to offer to our customers are products we have tested and experienced for ourselves. We stand by the brands we represent as the best products available at this price point at this particular point in time. Not only that, we also support the products with the customer support to back them up when needed.
For you to be able to make an informed choice, we aim at having a wide range of products available on demo. However -especially for the bigger ticket items- we try to keep stock levels limited, so we can recommend the products that are the best solution for you, rather than push the items that need clearing from the back-room. It means you get a much fairer deal, however it can mean that you may have to wait a day or two before you will receive your item.
All Rapallo staff are passionate people with excellent product knowledge, offering customer care that distinguishes us from other stores. We have created a personal in store and online shopping experience that is nothing like the quick get-it-over-and-done-with sale. It’s fair to say that we are dedicated to providing you with an experience that meets your individual needs: whether it is a simple purchase or a complete design-purchase-and-installation package. Surely, that is why customers come back time and again.
Many of our customers call us to speak with us directly or pop in to see us at our demo room, But also many customers simply order from the online store for convenience.
We also offer installation services within the larger Auckland area if our customers require help with this.
We strive to give customers the individual attention and informed advice they can’t access elsewhere. The Rapallo staff pledge to our customers that we always get back. We answer every email and every question, big or small, and we aim to do it today, not next week. No way do we sell a product just to make money when we know there is an alternative or a solution that is better value for money.
We’d love to hear from you!
Deano Lambert - General Manager & Product Specialist
Working in an AV environment is more than a life-long dream for me. Ask my wife and she will tell you I spend far too much money on high-end headphones, vinyl, turntables and speakers. (I know, there is no such a thing. Right?) With a Degree in Computer Science as well as extensive training in Applied Physics, the technical side of AV does not hold many secrets for me. As a matter of fact, it gives me an ideal platform to constantly find ways of doing things smarter and adding value for our customers. I like to think of myself as a man of my word and it will be no surprise that, like all Rapallo staff, providing excellent customer service and honesty are values that I live by at all times.
Ben Shivas - Marketing & Product Specialist
Anybody who knows me, knows I am a lover of music. I studied Music management at MAINZ (Music and Audio Institute of NZ) and play in a 4 piece alternate-rock band called Kindred Vice. I graduated as a Bachelor of Business at AUT and I am excited I can now work full-time at Rapallo. Working at Rapallo for me combines the opportunity to experience the ins and outs of a small business with my passion for music. Since I started working at Rapallo, I’ve experienced some of the most beautiful audio here in the Rapallo Lab. The amazing stuff that is out there… I’ve built up a desktop audio set up on a student budget and I’m constantly trying to see what I can do better (recently adding the Dragonfly DAC). I love gadgets and electronics, and you often find me reading the latest tech blogs.
Simon Bell - Managing Director / AV Installation Project Manager
Great music or sound evokes emotion and memories. While visual media takes you on a journey that immerses you into another world or dimension. It is that journey that excites me. Rapallo has proven time and time again that it delivers that experience to our raving fans, our customers, our friends and business partners. With over 20yrs in brand, marketing & project management roles, is it my belief that the customers voice must be heard and understood from whoa to go, to enable us deliver a personalised experience each time. At Rapallo, I manage that experience by leading our Design & Installations team, working with you (our customer) to deliver industry leading solutions for your home or office.
DESIGN & BUILD | AUDIO / VISUAL
For home or office, we will advise you on suitable products, cabling, additional components, compatibility, integration, the latest and the greatest technology as well as future proofing your set-up. Even your existing equipment can be incorporated into the new system.
Our focus is on delivering to you the best product and the best service. So we ensure we take the time to understand your requirements. We can project manage the entire project for you from the pre-wiring (if its a new house) right that through to install and final system configuration.
The ultimate in “try-before-you-buy”. Visit our demo rooms to try headphones, soundbars, HiFi components, speakers of all sizes and types as well as home theatre projectors. Our staff will talk you through your options and provide expert help and guidance for your HiFi or AV project.