FAQ's for Audio & Visual Solutions – Rapallo

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Rapallo AV – Frequently Asked Questions

Here are some standard FAQ’s for Audio & Visual Solutions we get that might help you.

Audio Products & Hi-Fi Systems

What types of products does Rapallo AV sell?

Rapallo AV specialises in high-quality home & commercial audio & visual products, including integrated amplifiers, stereo and surround speakers, turntables, CD players, DACs, music streamers, headphones, and wireless audio systems.

Can you help me choose the right audio system for my room?

Yes. We consider room size, layout, listening distance, volume levels, and music preferences to recommend a system that performs well in your specific space — not just what looks good on paper.

How important is speaker matching with an amplifier?

Very important. Matching the right amplifier power and character to your speakers ensures better control, clarity, and long-term reliability. Our team can help avoid common mismatches.

Do I need expensive cables to get good sound?

Good-quality cables matter, but they don’t need to be extreme. We recommend well-built, appropriately specified cables that suit your system level and budget.

Can I listen to vinyl without extra equipment?

Many modern amplifiers include built-in phono stages, allowing you to connect a turntable directly. If your amplifier doesn’t have one, we can recommend a suitable external phono preamp.

What’s the difference between Bluetooth and Wi-Fi streaming?

Bluetooth is convenient and easy to use, while Wi-Fi streaming offers higher sound quality, better range, and multi-room support. We can help you decide which suits your listening habits.

Are compact systems good enough for serious listening?

Yes. Many modern compact and half-width systems deliver excellent sound quality while saving space, making them ideal for apartments, offices, or minimalist setups.

Can I use headphones with your amplifiers?

Most integrated amplifiers include headphone outputs, and we also stock dedicated headphone amplifiers for higher-end headphone listening.

Do you sell subwoofers for music systems?

Yes. A properly integrated subwoofer can add depth and impact to both music and movies without overwhelming the sound when set up correctly.

Can I upgrade my audio system over time?

Absolutely. Many systems are designed to be modular and expandable, allowing you to upgrade components as your needs or budget change.

TVs, Projectors & Visual Products

What TV brands and technologies do you offer?

Rapallo AV offers a range of premium TVs, including OLED, QLED, Mini-LED, and LED models from trusted manufacturers.

What’s better: OLED or LED?

OLED TVs offer perfect blacks and superior contrast, while high-end LED TVs can deliver higher brightness, making them suitable for brighter rooms.

Are projectors suitable for everyday viewing?

Yes, depending on the model and environment. Modern projectors are bright, sharp, and quiet enough for regular use, especially in controlled lighting conditions.

How do I choose the right projector?

We help assess room size, throw distance, ambient light, and screen size to recommend a projector that fits your space and usage.

Do you sell projector screens?

Yes. A dedicated screen improves brightness, contrast, and colour accuracy compared to projecting onto a plain wall.

What does HDR mean and why does it matter?

HDR improves contrast, brightness, and colour detail, creating a more realistic image. Formats include HDR10, HDR10+, and Dolby Vision.

Is 8K worth buying right now?

For most consumers, 4K remains the sweet spot. 8K offers future-proofing but has limited native content at present.

Can I wall-mount my TV?

Yes. We can recommend compatible wall mounts and installation options to ensure safe, secure mounting.

Home Theatre & Surround Sound

What’s the difference between soundbars and home theatre systems?

Soundbars offer simplicity and improved TV sound, while full home theatre systems provide true surround sound, greater impact, and better immersion.

What is Dolby Atmos?

Dolby Atmos adds height and three-dimensional sound, creating a more immersive experience for movies, games, and supported music.

Can you design a home theatre for my room?

Yes. We specialise in custom home theatre design, including speaker placement, equipment selection, and room considerations.

Do I need a dedicated room for home theatre?

No. Excellent home theatre systems can be built into living rooms, media rooms, or multipurpose spaces.

Can I integrate gaming consoles into a home theatre setup?

Absolutely. We ensure compatibility with 4K/120Hz, HDMI 2.1, low-latency gaming features, and immersive sound formats.

Installation, Setup & Support

Do you offer professional installation?

Yes. We can arrange professional installation services for TVs, projectors, and home theatre systems.

Will you help me set up my system at home?

Yes. We provide setup guidance and optimisation advice, even for self-installed systems. There is a charge for this.

Do you offer calibration for TVs and projectors?

We can recommend professional calibration services to ensure accurate colours and optimal performance.

What warranty comes with Rapallo AV products?

All products include manufacturer warranties, backed by local support and consumer protections.

What happens if my product needs servicing?

We’ll assist with warranty claims, diagnostics, and service coordination, making the process as smooth as possible. Please contact one of our team first.

Ordering, Shipping & After-Sales

Do you ship across New Zealand?

Yes. We offer nationwide shipping, with careful packaging to protect your equipment.

Can I pick up my order in person?

In most cases, yes. Please contact us to confirm availability and arrange pickup before you arrive at Rapallo.

Do you offer finance options?

We may offer finance or payment options depending on the product and current promotions. Contact us for details.

Can I return or exchange a product?

Returns and exchanges are handled in line with consumer protection laws and product condition. We recommend contacting us before returning any items.

Do you offer trade-ins or upgrades?

Generally no, but in some cases, we can assist with upgrade paths or trade-in advice. Availability varies by product.

How do I contact Rapallo AV for advice or support?

You can reach us via phone, email, or our website contact form. Our team is happy to help before and after your purchase.

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TRUSTED BY NEW ZEALANDER'S SINCE 2005. @ RAPALLO WE SUPPLY & STOCK THE LATEST AUDIO VISUAL TECHNOLOGY AND AV DESIGN CONCEPTS.

SUPPORT

Customer support is very important to us. CJ, Bensan, Tokorua or Simon are on-hand for you via Phone, Online Chat, Email and Social Media. We're here to help, no matter if the question is big, or small!

EXPERT ADVICE

We are 100% NZ owned, and our product specialists are here to help you with your questions. Or perhaps pop in & experience our Demo Rooms for the ultimate in "try-before-you-buy".

SAFE & SECURE

We have many Payment Options available to suit your needs. We have extensively tested our platforms to ensure ALL transactions are safe and secure, each and every day

FREE SHIPPING

For all online orders over $300 we offer you FREE shipping anywhere in New Zealand. Best brands, best service and now an unbeatable deal to get the products to you!